Head of Fan Engagement

[davieG]

https://lcfc.octo-firstclass.co.uk/candidates/applicationform/jobpost/165677?rmId=3800&aisId=12

Location: King Power Stadium

Salary: Competitive plus benefits

Expires: 20/11/2023 23:59

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Head of Fan Engagement

About The Role

Following a departmental restructure, LCFC have an exciting new opportunity for a customer-centric and strategic individual to drive forward the Club’s growth within the supporter experience space.

The successful candidate will be responsible for the delivery of the Club’s engagement strategy as well as developing a supporter-centred culture while ensuring regulatory compliance. They will lead a multi-disciplined and experienced team who shape and influence the LCFC fan experience, reflecting the Club’s values, identity, and ambition throughout.

The Head of Fan Engagement will also play a key role in the development of the Club’s events programme, inspiring and engaging existing supporters and new audiences alike.

Who We’re Looking For

The ideal candidate will:

• Be a customer-centric leader, with proven capability in delivering high levels of stakeholder engagement and satisfaction in a range of complex organisations and where customers are not all “online”
• Demonstrate experience in strategic thinking and developing organisational strategy involving the cooperation and buy-in of multiple stakeholders/ departments
• Have experience in project management in large scale customer orientated environments
• Have experience in mass customer operations (ideally gained in sport or entertainment, however applications from candidates in other industry sectors would be welcome and encouraged)
• Have high levels of curiosity, be able to challenge the status quo and demonstrate tangible improvements as a result of this
• Have the ability to visualise the fan/supporter experience, understand their requirements and develop processes to ensure these are met
• Be expected to have or develop a deep and detailed understanding of Leicester City fan culture, the football supporter landscape and all compliance matters relative to supporter engagement
• Have experience in the development of focus groups and the ideation, planning and/or delivery of large-scale events

About The Club

Knowing some of the history of Leicester City Football Club helps you appreciate the sense of community, spirit, and family for which the Foxes are renowned for.

Formed in 1884, the Club was promoted to the Premier League in 2014 when the Foxes returned to the top tier as the Championship title-winners. In 2016, Leicester City became Premier League champions. This remarkable achievement qualified them for the UEFA Champions League for the first time in the Club’s history, and they subsequently reached the quarter-finals.

Under the stewardship of King Power and the Club’s CEO Susan Whelan, Leicester City Football Club is deeply committed to the local community and its supporters and continually strives to ensure that every point of engagement with fans is truly world class including the experience on matchdays. Investment in the Club continues, with the opening of a new 180-acre training ground in north Leicester due this summer.

Ultimately, the Club’s vision is as exciting as it is simple: we believe that together, it’s possible. We value and respect individual difference and recognise that the diversity of our staff contributes to our success off the pitch. Our inclusive culture and approach is supported by our Stonewall Diversity Champions partnership, our Time to Change pledge and our status as a Disability Confident employer.

Benefits Package

Leicester City Football Club offers a competitive salary and pension scheme with life assurance to all its permanent employees. Employees are able to benefit from free onsite parking as well as an onsite subsidised staff restaurant. Employees also benefit from up to 33 days’ annual leave including bank holidays. Following sucessful completion of any probationary period, employees have access to a salary sacrifice cycle to work and electric car schemes.

Contract Type – Permanent
Hours Per Week –37.5

Venue Recruitment Solutions Ltd have been exclusively retained to manage the search and recruitment process for the position of Head of Fan Engagement and we are therefore unable to accept CVs from any third-party agencies. All CVs and expressions of interest received directly by the Club will be forwarded to Venue Recruitment Solutions for consideration. Please see Venue Recruitment Solutions Ltd Privacy Policy here - Privacy Policy | Venue Recruitment So.

All applications and enquiries should be emailed to [email protected].

The closing date for applications is Monday 20th November.

Leicester City Football Club is an equal opportunities employer and we positively welcome applications from all candidates regardless of age, disability, gender identity or expression, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation.

Leicester City Football Club is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. As such, you may be subject to a satisfactory enhanced disclosure via the Disclosure & Barring Service and prior to taking up any role.

 

 

[Stadt]

I'm not sure if it's official or not but I'm pretty sure the club has a policy of not hiring Leicester fans for senior roles - that's exactly the problem.

 

That's why we get silly window dressing rather than tackling big persistent, issues like the away priority points.

[Guest Sideshow Faes]

Don't bother telling people what you're willing to pay, limit your options significantly.

[SemperEadem]

Should be from the support and voted in by the support.

[The Doctor]

"competitive salary" aka **** all. If it weren't derisory you'd state it straight up

Edited 20 November 2023 by The Doctor

[sacreblueits442]

5 minutes ago, SemperEadem said:

Should be from the support and voted in by the support.

. I  would envisage you would be tying the hands of the individual behind his back,  after taking up the role!!!

  Just by reading the job description, you can see why an ardent fan would spend everyday tilting at the club for change and receiving pushback from the club!! Who would want to go into work facing that everyday?

  It needs a none supporter, someone with an open mind and the flexibility to see things from both sides.

  The individual will be working for the club, he has a duty to the company that pays his wages, he is not going to be "one of our own".

  I would say, unless he is not far from retirement (I  have never met him) Jim, the officer that posters on here sing his praises, should be a candidate or his department expanded to incorporate this role, which allows him to oversee, this potentially challenging position.

[Sol thewall Bamba]

10 minutes ago, sacreblueits442 said:

The individual will be working for the club, he has a duty to the company that pays his wages, he is not going to be "one of our own".

Complete nonsense as usual 

[AjcW]

1 hour ago, Stadt said:

I'm not sure if it's official or not but I'm pretty sure the club has a policy of not hiring Leicester fans for senior roles - that's exactly the problem.

 

That's why we get silly window dressing rather than tackling big persistent, issues like the away priority points.

Not even sure it's just senior levels. I got a response when I was starting out about 13 years ago that my covering letter was a bit too enthusiastic and focussed on LCFC and my passion for the club, and that impartiality might be beneficial...... in a marketing role....  

[westernpark]

17 minutes ago, sacreblueits442 said:

. I  would envisage you would be tying the hands of the individual behind his back,  after taking up the role!!!

  Just by reading the job description, you can see why an ardent fan would spend everyday tilting at the club for change and receiving pushback from the club!! Who would want to go into work facing that everyday?

  It needs a none supporter, someone with an open mind and the flexibility to see things from both sides.

  The individual will be working for the club, he has a duty to the company that pays his wages, he is not going to be "one of our own".

  I would say, unless he is not far from retirement (I  have never met him) Jim, the officer that posters on here sing his praises, should be a candidate or his department expanded to incorporate this role, which allows him to oversee, this potentially challenging position.

Yes a non supporter who will then use their job as a way of watching city for free, pushing it under the guise of away stewarding 

[Guest Chocolate Teapot]

Feel for the poor individual who gets this job tbh for two reasons.

 

1. The number of views they'll have to represent.

2. The licence they'll be given by the club (very little I'd imagine).

 

It's a difficult job that's for sure.

[sacreblueits442]

18 minutes ago, Sol thewall Bamba said:

Complete nonsense as usual 

...why should  he be a supporter of the club!!!

[sacreblueits442]

13 minutes ago, westernpark said:

Yes a non supporter who will then use their job as a way of watching city for free, pushing it under the guise of away stewarding 

...I  would say that there is a plethora of staff who are not  supporters of the club, why should  this appointment be any different!!!

[OriginalRobboFOX]

“Online” how ironic 

 

The club is soooo bad when it comes to online engagement - the socials, the website, the ticket office. All horrific. 

[UniFox21]

2 hours ago, Stadt said:

I'm not sure if it's official or not but I'm pretty sure the club has a policy of not hiring Leicester fans for senior roles - that's exactly the problem.

 

That's why we get silly window dressing rather than tackling big persistent, issues like the away priority points.

Not sure that would be the direct reason - different groups in the fan base have different priorities. 

 

Have no issue the position not being filled by a fan, the main issues we encounter are the exec not listening to what fans want or those representing fans in meetings not representing all views.

[davieG]

It'll probably be someone just out of University who'd be happy to a 'senior' role on the likely salary.

[Corky]

7 hours ago, Chocolate Teapot said:

Feel for the poor individual who gets this job tbh for two reasons.

 

1. The number of views they'll have to represent.

2. The licence they'll be given by the club (very little I'd imagine).

 

It's a difficult job that's for sure.

You've ignored the bit where they have to be able to challenge the status quo......

[iancognito]

11 hours ago, Stadt said:

I'm not sure if it's official or not but I'm pretty sure the club has a policy of not hiring Leicester fans for senior roles - that's exactly the problem.

 

That's why we get silly window dressing rather than tackling big persistent, issues like the away priority points.

Years back now but I was at a group interview (various roles from catering to shop & matchday staff) at the club where the first question was "are you a fan of the club?" Those putting their hands up were told specifically that being a supporter would "interfere" with them being able to do their job effectively.

[steveherbe]

3 hours ago, Corky said:

You've ignored the bit where they have to be able to challenge the status quo......

The only people to challenge Status Quo are Massive Wagons - am I in the right thread?

[volpeazzurro]

I've applied for Head of Fanny Engagement but had to declare that I have no formal qualifications and my previous experience was many years ago now. However I'm willing to complete any further on the job training. 

Edited 21 November 2023 by volpeazzurro

[Ric Flair]

18 hours ago, Chocolate Teapot said:

Feel for the poor individual who gets this job tbh for two reasons.

 

1. The number of views they'll have to represent.

2. The licence they'll be given by the club (very little I'd imagine).

 

It's a difficult job that's for sure.

The cabbage soup working group would be the highlight of the week for me.

[fox_favourite]

Set a salary and tell people! Frustrates me when jobs don't specify it. Maybe I've worked in the public sector too long where it is stated, but this just seems a silly thing to hide/not say. 

Edited 21 November 2023 by fox_favourite

[Stadt]

9 hours ago, iancognito said:

Years back now but I was at a group interview (various roles from catering to shop & matchday staff) at the club where the first question was "are you a fan of the club?" Those putting their hands up were told specifically that being a supporter would "interfere" with them being able to do their job effectively.

Deterring people passionate about your organisation is cataclysmically stupid

[Babylon]

21 hours ago, Stadt said:

I'm not sure if it's official or not but I'm pretty sure the club has a policy of not hiring Leicester fans for senior roles - that's exactly the problem.

A football fan would be a start. 

[fuchsntf]

19 hours ago, OriginalRobboFOX said:

“Online” how ironic 

 

The club is soooo bad when it comes to online engagement - the socials, the website, the ticket office. All horrific. 

Not forgetting Foxes hub

Edited 21 November 2023 by fuchsntf

[coolhandfox]

Positive turned into a negative in one thread.