Hospitality - definitely not worth it !

[Delfoxed]

Im not sure if many of you have sampled City hospitality, or are thinking of doing so but i thought i would share our experience of the day.

 

For my birthday my wife treated me to Fosse Club hospitality for the game against Wolves. We arranged train travel and taxis to be able to fully enjoy the day and was looking forward to watching a game from a different perspective.

At £400 for two it wasn't cheap and in no way was it value for money - the seats were good and would have been about £100 (for 2), leaving £300 for what was little more than a Toby carvery.

No air conditioning, in a very hot room and a QR code bar ordering system - with 300+ people in the room there was very little mobile service so we couldn't order drinks.

 

I understand most of the people in hospitality are from some company on a corporate function but its not a place for the true fan - we'd have been much better to have gone into town for a meal and then gone to our usual seats for the game.

 

Emails to the club have gone unanswered.

[Aus Fox]

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

[David Hankey]

If I was that unhappy with things I would told them there and then at the time.

[Mike Oxlong]

Give the OP a break 

 

All he’s saying is that his experience relative to price wasn’t great 

 

Nothing wrong with that. Others thinking about buying, eg as a present, might find that useful 

[Guest Sharpe's Fox]

If you're going to a football stadium expecting decent snap and proper dining service then think again.

[Footballwipe]

Just now, Mike Oxlong said:

Give the OP a break 

 

All he’s saying is that his experience relative to price wasn’t great 

 

Nothing wrong with that. Others thinking about buying, eg as a present, might find that useful 

Yeah, not quite sure what the outrage is here. Are we now saying you're not allowed to feel a negative experience when you walk through the KP? I suppose he hates the owners and "everything they've achieved," too.

 

Frankly, if that's what the "premium experience" was then it's not good enough for the money, but I doubt the club care. They're packing it out based on the OP's experience and whilst they're raking it in and not driving people away, why would they make an effort to change it?

 

Just hope anyone wanting to experience something like this as a treat takes heed of his experience.

[nabb7]

16 minutes ago, Aus Fox said:

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

I think you’ve proved your own point there mate  

[evil jack]

5 minutes ago, Sharpe's Fox said:

If you're going to a football stadium expecting decent snap and proper dining service then think again.

Why shouldn’t he? I mean that’s the excuse for every poor customer experience now isn’t it?
From motorway services to chain restaurants…

[volpeazzurro]

19 minutes ago, Aus Fox said:

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

Are you whingeing?

[peach0000]

9 minutes ago, Sharpe's Fox said:

If you're going to a football stadium expecting decent snap and proper dining service then think again.

At 400 pounds for two people I would to be honest. I always though that was the kind of thing you did get with hospitality. At least that's what the fancy brochures make it look like! I'm surprised with the reality described. 

[FoxesWalk]

I asked a question about this the other day thinking about getting some hospitality tickets to a Europa game this season as a gift for someone.... thanks very much for your info @Delfoxed !

[FoxesWalk]

4 minutes ago, peach0000 said:

At 400 pounds for two people I would to be honest. I always though that was the kind of thing you did get with hospitality. At least that's what the fancy brochures make it look like! I'm surprised with the reality described. 

I’ve done hospitality once at Stamford Bridge (got the tickets for free through work for the game vs Leicester) and was pretty impressed by their setup tbh. I was expecting similar at City but doesn’t sound like it is, if this is anything to go by...

Edited 26 August 2021 by FoxesWalk

[urban fox]

For £200 a pop, even after taking out the price of the match tickets, i would be expecting a pretty high standard of food with a decent bottle of wine etc. You can get a meal at a top London restaurant for that sort of cash. I know its a whole experience thing but if you are paying top dollar you should be getting top service. Obviously not having done it myself, i cannot judge whether or not the OP's experience was typical or what their expectations are but as a club we do so much right, so we should be able to provide the best possible match day experience for this type of thing

Edited 26 August 2021 by urban fox

[brucey]

Why is complaining about the concourse catering service acceptable, but complaining about hospitality isn't?

 

This is useful information, thanks for posting. I had considered getting hospitality in the past, but the lack of air conditioning in a packed room sounds unpleasant (I'm rather heat intolerant). Doesn't sound like the ventilation is ideal either for Covid times.

[volpeazzurro]

11 minutes ago, Sharpe's Fox said:

If you're going to a football stadium expecting decent snap and proper dining service then think again.

I think you should be able to expect it for that money. Food in the concourse is one thing but anything promoted as a VIP special type experience with a price tag to match should offer something to match reasonable expectations. 

[Fox92]

24 minutes ago, Aus Fox said:

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

At £400 I'd expect better than he described tbf.

[Collymore]

Saw the Madueke thread locked and rushed to main forum in excitement to find this thread hot 🔥

 

[Duquesne Whistle]

After spending £400, I'd expect the club to reply to my emails regarding the experience, at the very least.

[lgfualol]

That sounds well shite

[Jakemoore]

47 minutes ago, Aus Fox said:

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

To be fair, this is literally what a football forum is for…

[Guest Sharpe's Fox]

25 minutes ago, evil jack said:

Why shouldn’t he? I mean that’s the excuse for every poor customer experience now isn’t it?
From motorway services to chain restaurants…

There's no reason why you shoudn't expect it but there's plenty of reasons why you wouldn't. Outsourced staff from contractors, open every 14 days at most, no experience of working in that environment day after day, no consistent turnover of degradable stock. Consistent food and good service is something restaurants struggle to get right.

[Lionheart10]

41 minutes ago, Duquesne Whistle said:

After spending £400, I'd expect the club to reply to my emails regarding the experience, at the very least.

absolutely

[Guest Lako42]

1 hour ago, Aus Fox said:

Bloody hell we have some miserable bastards supporting us don’t we.

Whinge, whinge, whinge at the minute… what the bloody hell did you expect? 

 

for £400? Seriously, trolling much?

Edited 26 August 2021 by Lako42

[Soar Fox]

I was in The Gallery for the Wolves game. Apparently the club are struggling to get staff in, normally you have 1 waiter/waitress per table but they were having to manage 3 tables at once. 

[Stadt]

Piss poor, corporate hospitality is the big money spinner wrt matchday income so if the club can’t get it right they’ll be butchering an important revenue stream.

 

 

The only thing that I’ll say in their defence is it’s the first proper home game for 18 months with new staff and systems. Even  so, sounds very disappointing.