Refunding of Purchased Tickets

[StanSP]

On 02/06/2020 at 09:26, Wrighty22 said:

Did everyone get their confirmation emails ok?

Yep! 

 

1 minute ago, Bert said:

Anyone had theirs yet? 

Nope! 

Although I'm not expecting it yet anyway. Probably be closer to the end of the month I would imagine. 

 

[red5]

The process can take anything up to July 30 for the money to hit your bank

 

 Ticket office on the ball...…………...NOT

[UniFox21]

6 minutes ago, red5 said:

The process can take anything up to July 30 for the money to hit your bank

 

 Ticket office on the ball...…………...NOT

2 months to process and pay out thousands of claims? If you've got in early chances are you'll be paid back earlier. 

 

This seems like a minor opportunity to criticise the ticket office, who on many occasions deserve it, but this isn't farfetched to me.

Edited 5 June 2020 by UniFox21

[David Hankey]

The Club has explained how long this process is likely to take so instead of moaning about it accept it. If you're that bothered don't renew.

[FLAN]

Have reclaimed season tickets but not seeing any option for the Chelsea tickets?

anyone had similar?

[DerbyshireFox]

1 minute ago, FLAN said:

Have reclaimed season tickets but not seeing any option for the Chelsea tickets?

anyone had similar?

You have to do the separate application for the match by match refund, cup games and away fixtures are encompassed in this 👍

[FLAN]

37 minutes ago, DerbyshireFox said:

You have to do the separate application for the match by match refund, cup games and away fixtures are encompassed in this 👍

Not seeing that option for the Chelsea tickets?

[goody2028]

1 minute ago, FLAN said:

Not seeing that option for the Chelsea tickets?

If you do the match by match. It covers all tickets you’ve bought other than your season ticket. So any cup games (Chelsea) or any away games etc... 

One match by match claim covers all tickets 

[FLAN]

Sorry wasn’t clear. That’s the only match I paid for other than ST and not seeing an option. Have contacted club 

[Bald Fox]

My sister had bought some tickets as well as her season ticket. The option to refund the extra tickets wasnt available to her. When she contacted the club they told her that I am the lead name and I will get the refund, even though I didn't purchase the tickets. They said me, as the lead, claiming for extra tickets would include these in my claim. Seems very confusing to me.

[Yes N'Didi]

52 minutes ago, FLAN said:

Sorry wasn’t clear. That’s the only match I paid for other than ST and not seeing an option. Have contacted club 

You are being clear - you purchased a match other than your season ticket, so you you need to process a match by match ticket claim. It won't show any matches - you just do the claim, select quantity 1 and it will do any booked match tickets, in your case, the Chelsea game.

[rachhere]

25 minutes ago, Yes N'Didi said:

You are being clear - you purchased a match other than your season ticket, so you you need to process a match by match ticket claim. It won't show any matches - you just do the claim, select quantity 1 and it will do any booked match tickets, in your case, the Chelsea game.

Exactly this. 

[Raj]

Applied for a refund on the first few days we could

Didn't get a verification email, as I never seem to get one when I purchase online tickets(This is another story!!!).

Ended up ringing them up and after 10 minutes the polite young girl said I had to give her my bank details to get the refund into that rather than my credit card account which won't work!!!

Told her my previous issues with email verifications and she promised someone is looking into that problem. Last thing she said is you'll get an email verification for this refund....I daren't tell her I bet I don't dear!!!

Will give it til July and ting them again... this time from work!!!!

[foxestalkisfullofidiots]

1 hour ago, Raj said:

Applied for a refund on the first few days we could

Didn't get a verification email, as I never seem to get one when I purchase online tickets(This is another story!!!).

Ended up ringing them up and after 10 minutes the polite young girl said I had to give her my bank details to get the refund into that rather than my credit card account which won't work!!!

Told her my previous issues with email verifications and she promised someone is looking into that problem. Last thing she said is you'll get an email verification for this refund....I daren't tell her I bet I don't dear!!!

Will give it til July and ting them again... this time from work!!!!

I'm the same, I never got confirmation either but I went through the process again and it just said refund already applied for

 

Did she say when to expect it? I've already spent it!

[Bert]

All of my ticket confirmation emails come into my junk. Check there. 

[Wrighty22]

2 hours ago, Raj said:

Applied for a refund on the first few days we could

Didn't get a verification email, as I never seem to get one when I purchase online tickets(This is another story!!!).

Ended up ringing them up and after 10 minutes the polite young girl said I had to give her my bank details to get the refund into that rather than my credit card account which won't work!!!

Told her my previous issues with email verifications and she promised someone is looking into that problem. Last thing she said is you'll get an email verification for this refund....I daren't tell her I bet I don't dear!!!

Will give it til July and ting them again... this time from work!!!!

had his happen to me as well. 

[Raj]

Checked junk and spam  folders and nothing.

The girl said the money will be in my account in the next few days.

It's not and as others have said just wait til July!!!!

[Ollie93]

How much is the refund?

[jammie82uk]

5 minutes ago, Ollie93 said:

How much is the refund?

Your season ticket total amount divided by 19 then times by 4 

[Livid]

They are probably going to try and do these repayments in as few payment runs as possible.

 

The problem is some of our fan base don't do the internet and are probably blissfully unaware of any refund offer. They may be dragging it out a little.

[Red Squirrel]

Couldn't sort online as kept saying "no event found" but rang the ticket office, no wait and I think it was Lucy who dealt with call very friendly and super- efficiently. 

 

Top 4 response! and very happy to donate across my 3 season tickets to Foxes Foundation

 

 

[Guest]

In truth a bank transfer takes 2 minutes. How many will there be? 25,000 or so season tickets? 

Amazing that the whole refund process can take longer than a week really.
Not necessarily a moan as I’m in no rush but just think it’s strange. 
Was charged 5 times for 1 ticket order to the Watford play off game though so with our ticket office anything is possible. Now that is a moan retrospectively.

[Langley]

21 hours ago, shanetko said:

In truth a bank transfer takes 2 minutes. How many will there be? 25,000 or so season tickets? 

Amazing that the whole refund process can take longer than a week really.
Not necessarily a moan as I’m in no rush but just think it’s strange. 
Was charged 5 times for 1 ticket order to the Watford play off game though so with our ticket office anything is possible. Now that is a moan retrospectively.

It’s cashflow and the FD will want it as long as possible in the bank. 
 

or I would if I were them

[Chiltern Fox]

Hello - does anyone know when refunds will be processed for season tickets? I've applied, but nothing has hit my account yet.

 

Cheers.

[BrummieFOX]

3 minutes ago, Chiltern Fox said:

Hello - does anyone know when refunds will be processed for season tickets? I've applied, but nothing has hit my account yet.

 

Cheers.

By the end of July.